RF10: Problem solving through root cause analysis

Does one of the following sound familiar? “We are not sure whether we really solved the problem.” “The root cause analysis team has been trying many things but nothing seems to work.” “We do not have enough resources for root cause analysis.” In that case our training Problem Solving by Statistical Engineering will give insight how to get out of the impasse, following state-of-the-art techniques.

The aim and result of the training
This training focusses on using a structured and efficient root cause analysis to solve the problems in your product. Processes commonly result in a certain spread on the output - i.e. the function of your products - causing a number of products to not fulfill the requirements and thus have a problem. The participants are trained to be able to perform a root cause analysis for problem solving using the Statistical Engineering (SE) methodology in an independent and professional manner. The SE methodology exploits the fact that one Root Cause always has the largest contribution to the problem and the goal is to find this Root Cause and to understand it. The subsequent solution then becomes apparent.

A selection of the skills that will be acquired
This training will make clear to you why and how the SE methodology works. This methodology helps to create the starting grid for a problem analysis and to understand a measurement system. Furthermore, it provides insight in which products and data to investigate and which statistical tools to use. The SE methodology includes many special tools that will be taught extensively during this training. Participants will learn how to deal with failing products and how to report progress to management. The training provides a complete program to become a complete problem solver.

Target group
This training aims at all engineers and specialists working in technical areas. The training is specifically meant for those who want to learn the efficient root cause analysis methods and be able to apply them in their own organization.

Method ‘Listening to the parts’
The principle of this training and of the SE method is ‘Listening to the parts’. In other words, go to the production floor, obtain the most Terrible Parts and Products (TPs) and compare these with the Greatest Parts and Products (GPs). This way engineers can manage based on facts instead of relying on physical models and brainstorms. For a product that has been created by assembling several parts (components), a good starting point is to disassemble and reassemble a deviating or nonconforming product. When the problem keeps occurring, even after several dis-andreassemblies, the problem could originate in the components. When the problem has disappeared after reassembly, the components are usually eliminated as root cause and the engineer can dive into the assembly process and steps. The main idea is that differences are more apparent when looking at the extremes.

University or college education, or equivalent level of knowledge gained through experience.

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  • Information
    The program can be taught in English on request.